Support

How can we help?

MailroomIQ is operated by DrugDoc Investments, Inc. For MailroomIQ support, contact [email protected].

MailroomIQ support can help with customer app access, account setup, password resets, virtual mail visibility, image or content viewing, SMS notifications, account closure requests, and support-related questions.

Account Setup

Help with MailroomIQ invite links, enrollment, account setup, and first sign-in.

Password Reset

Help requesting a reset and opening the newest MailroomIQ email.

Virtual Mail Access

Access depends on your mailbox store relationship and enrollment status.

Image and Content Viewing

Report issues with exterior images, content scans where enabled, or customer action requests.

SMS Notifications

Ask questions about transactional text notifications. Reply STOP to opt out or HELP for help.

Account Closure

Request account closure review through the Account Closure page.

Physical mail handling, PMB status, pickup, forwarding, and store policies remain store-managed.