Got questions?

No. MailroomIQ works alongside PostalMate. PostalMate remains your core system for mailbox customers, POS transactions, postage, and store operations. MailroomIQ adds a modern workflow layer for package intake, pickup notifications, virtual mail, reporting, label tools, billing support, and daily operational visibility.

MailroomIQ helps your store manage the work that happens around mailbox customers, packages, mail, and staff follow-up. Your team can receive packages, notify customers, manage pickup workflows, handle virtual mail requests, print labels, review reports, and see what needs attention from one organized system.

MailroomIQ reduces the "sticky note and memory" work that slows down a busy mailbox store. Staff no longer have to guess who was notified, what package is waiting, which client requested a scan, what fee needs billing, or what report needs review. MailroomIQ keeps the workflow visible, consistent, and easier to manage.

MailroomIQ is designed to bring those workflows into one place. Package intake, pickup notifications, package status, label printing, reporting, virtual mail, and customer-facing workflows are all handled inside MailroomIQ. For many stores, that means fewer extra tools and fewer disconnected processes.

No. MailroomIQ is not a revenue-share product. Your mailbox, package, shipping, virtual mail, and service revenue stays with your store. MailroomIQ is software for your store operations, not a percentage partner in your sales.

Yes. MailroomIQ is built to support online billing workflows through QuickBooks Online invoice and payment-link workflows, with Square, Stripe, and PayPal support planned. The goal is simple: make it easier for your customers to pay online while keeping your accounting and payment processing connected to the right systems. It is 2026, after all.

No. MailroomIQ does not write payments into PostalMate or CashMate. MailroomIQ helps track billing status, invoice workflows, and online payment activity, but CashMate remains the system where store staff should post received payments.

Yes. MailroomIQ sends package pickup notifications by email and SMS/text messaging. It also tracks whether a notification was sent, skipped, or failed, so staff are not left guessing.

Yes. MailroomIQ includes a customer app for enrolled customers. Customers can view package and mail information, see virtual mail images when enabled, request actions, and access store/customer account details. Access is controlled so each customer only sees their own mailbox information.

Virtual mail lets your store receive mail for enrolled customers, capture envelope images, and let customers request actions such as scan contents, forward, shred/trash, or mark picked up. It gives a traditional mailbox store a modern customer experience.

Your store decides how to price it. MailroomIQ supports configurable fees, so you can charge for virtual mail, scans, forwarding, shredding, handling, storage, or other services in a way that fits your business.

Yes. MailroomIQ includes a Label Library with prebuilt printable labels for fragile items, keep dry, do not bend, perishable, signature required, holidays, birthdays, weddings, graduations, gifts, and other common package situations. Staff can quickly pick the right label and print it on demand.

Yes. MailroomIQ includes a Label Designer so stores can create and adjust local label templates. It supports custom text, live data fields, barcodes, QR codes, lines, boxes, circles, and store logos.

Yes. MailroomIQ supports barcode and QR-code fields tied to real store data such as tracking numbers, PMB numbers, mail IDs, and internal item IDs. That means labels can be both readable by staff and scannable when needed.

Close, but MailroomIQ gives your store more control. MailroomIQ helps identify possible carrier service failures, collect tracking evidence, and show late guaranteed-service opportunities. You decide whether to dispute with the carrier and pursue a refund. It is more than a third-party claims company taking a cut, and it is included in the software at no additional charge.

MailroomIQ includes dozens of reports across mailroom activity, package aging, top PMB customers, average days held, carrier drop-offs, carrier audit/service failures, sales tax, sales summaries, department/product sales, refunds, voids, discounts, register receipts, customer notifications, notification failures, and quarterly CMRA audit preparation. MailroomIQ was built to turn store activity into useful, actionable insight.

The CMRA audit report helps mailbox stores prepare for quarterly CMRA reporting. It focuses on the information stores need to review: PMB number, status, primary customer, secondary customers, business names, opened date, and closed date. It helps staff prepare and organize the data needed for quarterly CMRA review.

Yes. MailroomIQ helps surface opportunities that are easy to miss: high-volume PMB customers, aging packages, billable virtual mail actions, deferred fees, carrier drop-off activity, possible late-shipment recovery, and service workflows that may justify additional store fees.

MailroomIQ is local-first, with cloud-connected features where they make sense. The staff app runs locally for daily store workflows. Customer app access, secure media, and selected sync features use cloud services. Your store data is not sold to third parties.

Yes. MailroomIQ is designed around store boundaries, customer access controls, private media handling, and protected configuration. Customers only see their own mailbox information. Security is treated as a core product requirement, not an afterthought.