Mailroom Intelligent Query

Your mailroom is full of signals.
MailroomIQ turns them into
ACTION.

Modern workflow, reporting, billing-assist, virtual mail, customer communication, and carrier recovery for mailbox operators without replacing the systems they already depend on.

I'm a Business I'm a Customer
Operational dashboard for sales, drop-offs, PMB risk, mailroom workload, and system health.
Dashboard
PMB Manager work queue for renewals, billing follow-up, due dates, and reconciliation status.
PMB Manager
Carrier Audit report for guaranteed-service review, correction charges, and recovery workflow status.
Carrier Audit
Carrier Drop-Off report for carrier scan counts, commission estimates, and detail review.
Carrier Drop-Off
MailroomIQ label designer showing package label layout tools and store-level handling fields.
Label Designer
Customer mobile experience for private mailbox access, package visibility, messages, and secure sign-in.
Customer App

Built around the work your staff already does

Not a generic dashboard bolted onto your store.

MailroomIQ is built around the daily work mailbox operators already do: renewals, package intake, pickup queues, customer requests, virtual mail actions, invoice follow-up, reporting, and exception handling.

Complements store systems

Adds workflow, reporting, billing-assist, customer communication, and virtual-mail visibility around PostalMate®/CashMate® without replacing them.

Strengthens PMB rentals

Makes physical PMB rentals more valuable with mobile visibility, premium service workflows, and better customer communication.

Customer-service notifications

Keeps customers informed without adding another manual follow-up task.

What it handles

The work around mailbox operations, organized into guided queues.

PMB workflow managementDue dates, renewal risk, follow-up queues, missing customer data, account exceptions.
Virtual Mail customer accessMailbox visibility, packages, messages, requests, premium service workflows.
Staff action queuesScan, hold, pickup, forward, shred, rescan, not-mine, billing-needed.
Reporting & recoveryDashboards, PMB insights, carrier audit, refunds/voids/discounts, CMRA prep, notification failures.
Label, intake, and RFID-ready accountabilityLabels, pickup slips, package intake, chain-of-custody roadmap.
Health and support readinessConfiguration, sync, email/storage/auth checks, support diagnostics.

Screenshot proof

Operational signals, not spreadsheet archaeology.

Surface the PMBs, packages, billing exceptions, carrier opportunities, and customer workflows that need attention.

MailroomIQ dashboard showing sales, drop-offs, PMB risk, mailroom workload, and operational charts.

For mailbox customers

View mail, packages, messages, and service requests from your store's secure customer experience preview.

See customer access