MailroomIQ Privacy Policy

MailroomIQ is operated by DrugDoc Investments, Inc.

MailroomIQ may process account and contact information, mailbox and store relationship metadata, mail item metadata, exterior mail or package images, scanned contents or PDFs where enabled by the store, customer action requests, support records, audit and security logs, and app or device diagnostics.

MailroomIQ uses this information to operate mailbox, mailroom, virtual mail, package, billing, notification, account, and support workflows for participating stores and their customers.

SMS Notifications and Mobile Information

If you opt in to receive SMS notifications, MailroomIQ and participating stores may use your mobile number to send transactional and customer-service messages, including package pickup notices, mail pickup notices, virtual mail updates, invoice reminders, account-related notices, and support-related communications.

SMS opt-in information and mobile numbers are not sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes. We may use service providers to help deliver messages and operate the MailroomIQ service, but they may use mobile information only to provide those services on our behalf.

You can opt out of SMS messages by replying STOP. You can request help by replying HELP or contacting [email protected].

Service Providers

MailroomIQ may use service providers for hosting, storage, authentication, customer support, diagnostics, email delivery, SMS delivery, security, and related operations. These providers may process information only to provide services for MailroomIQ or participating stores.

Store Relationships and Retention

Mailbox stores remain responsible for physical mail handling, PMB status, pickup, forwarding, store policies, and applicable mail-handling requirements. Retention periods may vary based on store operations, mail-handling obligations, tax, legal, audit, security, and support needs.

For privacy questions, contact [email protected].